Echoes of Everett Rogers’ Diffusion of Innovations: ShotSpotter Comes to the City of Cincinnati

Posted on Feb 21, 2018

Have you heard of ShotSpotter? The ShotSpotter company sets up microphones on the top of buildings within a community to capture sounds. The ShotSpotter software tied to the microphones can t 

The Benefits of Pursuing Collaborative Innovation with Your Customer Advisory Board

Posted on Jan 04, 2018

Introduction Many organizations have committed to developing deeper intimacy with their most important clients by establishing customer advisory boards. The most compelling, worthwhile forms of e 

Customer Experience, Ahoy!

Posted on Nov 30, 2017

Do you remember your first real job? The job where you had to show up on time? The job where, when you got your first paycheck, you were shocked—shocked—at the inexplicab 

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