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Customer Experience, Ahoy!

Posted on Nov 30, 2017

Do you remember your first real job? The job where you had to show up on time? The job where, when you got your first paycheck, you were shocked—shocked—at the inexplicab 

Bringing Your Balanced Scorecard Alive with Collaborative Innovation

Posted on Nov 29, 2017

Introduction Robert Kaplan and David Norton popularized the Balanced Scorecard twenty years ago. Its simple, visual framework helps organizations depict linked sets of goals that define strategy. 

Three Wishes for the Corporate Innovator for 2018

Posted on Nov 18, 2017

My dad loved both the creative and technical aspects of photography. He loved taking pictures. And, he loved developing the images. Both activities have within them a bit of art and science.  


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