“It’s Our Job to Ask Questions”: Building a Culture of Inquiry

Posted on Oct 09, 2017

After the publication of Great Question! ( 

The Baldrige Award Program and Innovation Management: A Match Made in Heaven

Posted on Sep 15, 2017

Several years ago I had the opportunity and the privilege to serve as an examiner for the Baldrige Awards for the State of Ohio in the U.S. The Malcolm Baldrige National Quality Aw 

Ideation Drives Discovery in Customer Experience

Posted on Sep 08, 2017

Organizations mint Chief Customer Officers (CXO) as readily as they mint Chief Innovation Officers. What is it about the Digital Age that causes organizations to mint chiefs of all str