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The Benefits of Pursuing Collaborative Innovation with Your Customer Advisory Board

Posted on Jan 04, 2018

Introduction Many organizations have committed to developing deeper intimacy with their most important clients by establishing customer advisory boards. The most compelling, worthwhile forms of e 

Customer Experience, Ahoy!

Posted on Nov 30, 2017

Do you remember your first real job? The job where you had to show up on time? The job where, when you got your first paycheck, you were shocked—shocked—at the inexplicab 

Bringing Your Balanced Scorecard Alive with Collaborative Innovation

Posted on Nov 29, 2017

Introduction Robert Kaplan and David Norton popularized the Balanced Scorecard twenty years ago. Its simple, visual framework helps organizations depict linked sets of goals that define strategy.